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Customer-to-cash · Deductions and disputes

Short-paid. Reason unknown. Window closing.

Each short pay gets a reason code, its POD and BOL, and one owner before the window closes.

Got a bottleneck that costs you $1M or more, and you want it solved?

Talk about your deductions
Invoiced
Paid
DeductionReason code: unclear · Owner: nonePortal dispute window closes

The evidence lives in five places.

Analysts gather it by hand before they can dispute. Often after the window closes.

One deduction
  • ERP
  • WMS
  • Carrier POD
  • Retailer portal
  • Promo agreement

Valid, invalid, or caused upstream.

Your analyst decides which.

Deduction
  1. ValidAccept and close
  2. InvalidDispute, backup attached
  3. Caused upstreamFix the cause at the source
back to pricing, logistics or trade terms

Who does what.

Tap a step.

Intake

Rules
Match each short pay to its invoice and reason code.
AI
Reads remittances and portal claims that arrive as PDFs and emails.
People
Set the thresholds.

Research

Rules
Pull POD, BOL, the order and the promo agreement into one case.
AI
Reads the backup and proposes a likely cause, with the evidence.
People
Your deductions analyst confirms the cause.

Decide

Rules
Apply your write-off and dispute thresholds.
AI
Drafts the dispute in the retailer’s format, for review.
People
Approve disputes, write-offs and concessions.

Root cause

Rules
Count repeat causes by customer, lane and reason code.
AI
Groups similar cases and explains the pattern.
People
Pricing, logistics or sales fix the source.

Start with one reason-code family.

We baseline it with you first.

One reason codeBaselineMeasured in the pilot

Five stages. You decide at every gate.

Each ends in evidence and your decision. Tap a stage.

  1. Diagnose

    Map the process, owners, systems and today’s performance.

  2. Redesign

    Define the target process and who decides what: rules, AI or people.

  3. Prove

    Test one hard case, including what fails.

  4. Integrate

    Connect systems with monitoring, limits and rollback.

  5. Operate

    Train people, release by scope, review results against the baseline.

For corporates and large organizations

We solve deduction bottlenecks worth $1M or more. Not for small businesses.

Stop after any stage. Scope and investment come from a costed statement of work.

Security & data

  • Permissions and data boundaries designed in diagnosis, tested before production.
  • Access, data boundaries and retention agreed in writing per engagement.
How we handle data

Questions buyers ask

Do you replace our deductions tool?

No. If your platform covers the gap, we say so. Usually we feed it better evidence and fix the causes it can’t reach.

Which retailers and portals?

The ones your team already works in. In diagnosis we map each portal’s dispute rules and deadlines.

Who approves write-offs?

Your people. Rules apply your thresholds, AI drafts and explains, and a named owner approves every dispute, write-off and concession.

What does the pilot prove?

Whether one reason-code family can be researched, decided and fixed faster against your own baseline, including what fails.

Bring one deduction category.

30 minutes with our team.

Book a 30-minute call

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